Frequently Asked Questions.

Why would I choose IT support and outsourcing rather than keep it in-house? 

Finding and keeping and managing the right IT resources is time consuming and expensive. Keeping staff up to date with the latest developments involves time away from core operations, and entails more costly training. By outsourcing your IT support, you are guaranteed access to the most experienced, skilled and professional staff with a wealth of knowledge to manage your IT investments and keep systems up to date and reliable.

What if I want to retain part of my IT infrastructure in-house? 

OPENMIND Technologies offers a range of service levels enabling us to provide as much or as little IT services as you require. We can provide resources on a daily or ongoing basis to manage peak workloads, skills shortages and planned periods of absence; we can offer project assistance for a specified timescale or we can offer managed resources to the required SLA.

Can you create a customized solution specifically for my business, or is it ‘one size fits all’? 

We have a wide range of IT solutions but we will only ever recommend or implement the level of support which is best for your business. We aim to form long term partnerships with our customers, by understanding their businesses and tailoring our solutions so that we meet their specific needs.

What Service Level Agreements do you offer? 

We can provide services through standard business hours, extended hours, weekends and public holidays so we are flexible around the specific needs of the customer. We can offer guaranteed response and resolution to ensure that the impact of any IT related issue is minimal to your business.

If I want to switch all of my IT support to OPENMIND Technologies, how do you handle the transition from my existing solutions to OPENMIND Technologies services? 

We have a tried and tested transition methodology that minimizes any risks related to changing service provider. We believe that investing time up-front in analysis, reviewing any current issues and carrying out any remedial work will leave customers with better performance and greater reliability in the short term.

Does OPENMIND Technologies provide hardware and software?

OPENMIND Technologies can provide hardware and software as part of a solution, acting as a single point of contact and responsibility for managing the assets through their life-cycle. Alternatively you can buy your own hardware and software if preferred. OPENMIND Technologies can help you decide what options suit your business best.

What if my organisation grows in size? Is my contract flexible? 

Yes, we carry out regular review meetings with our customers and adjust the contract as the company, although it does depend on how much the organisation grows and over what timeframe.

Why should I choose OPENMIND Technologies? 

We believe that our combination of experience, technical excellence and quality of service places us in the forefront of IT Support solutions. All of our services are developed in accordance with ITIL best practice. In addition we are accredited by some of the worlds leading IT vendors, and we are committed to attracting and retaining the best IT professionals in the business.

What is the procedure for initiating a project? 

To enquire about working with OPENMIND Technologies, the first step is to get in touch with as much information as possible about your requirements. You can do this using our enquiry form under Contact Us, or by telephoning us on 010 020 3480.

If you are unsure of your requirements don’t worry, our expert staff can talk you through what we offer and help you to decide which solutions will best suit your business requirements.